Aurorador’s Returns & Refunds policy is designed to balance two important principles: respecting the craftsmanship and uniqueness of customized creations, and protecting customers in full compliance with European consumer law. Because Aurorador offers multiple product types, each category follows different return rules.
This page explains those rules clearly and transparently.
1. Product Categories
1.1 Customized Physical Creations
These works are made uniquely according to the customer’s specifications. Because they cannot be resold, they follow strict return rules.
1.2 Digital Creations
Delivered electronically and reproducible. Digital items are considered fully delivered once accessed.
1.3 Standard Products (Non‑custom)
Standardized, non‑custom products supplied by Aurorador, such as:
- 3D printers
- Consumables
- Tools and accessories
These items follow standard EU consumer protection rules.
2. Return Eligibility
2.1 Customized Physical Creations
Eligible for return:
- Quality issues confirmed within the warranty period (after excluding human damage and force majeure)
Not eligible for return:
- Any non‑quality‑related reason (change of mind, preference changes, incorrect information, etc.)
Reason: Customized creations are made exclusively for each customer and cannot be resold. Therefore, non‑quality returns cannot be accepted.
2.2 Digital Creations
Not eligible for returns or refunds in all cases.
Digital products are delivered instantly and can be copied; therefore, all sales are final. This follows standard global digital‑goods industry practice.
2.3 Standard Products (Non‑custom)
In compliance with the EU Consumer Rights Directive, customers may return Works Medium products under the following conditions:
14‑day withdrawal (no‑reason return)
Customers may return the product within 14 days of receipt if it:
- Is unused
- Is in resellable condition
- Includes all original packaging and accessories
Quality‑related returns
If a defect is confirmed within the warranty period, the item is eligible for return or replacement.
Return shipping cost
Customers are responsible for:
- The cost of returning the product
- Any additional shipping fees beyond standard delivery
Refund of original shipping cost
Aurorador will refund:
- The standard delivery cost originally paid
If the customer selected a more expensive delivery method (express, priority, etc.):
- The additional cost is not refunded
- This difference may be deducted from the refund total
3. Returns & Refunds Process
Step 1 — Submit a Request
Submit through:
- My Orders
- Order Details
- Contact form
- In‑store assistance
Provide the order number and evidence (for physical products).
Step 2 — Verification
Aurorador reviews:
- Warranty status
- Quality issues
- Exclusion of human damage
- Product type eligibility
Step 3 — Return Authorization
If approved, Aurorador issues:
- Return instructions
- Return address
- Packaging requirements
Unauthorized returns may not be accepted.
Step 4 — Return Shipment
Customers must:
- Ship the item securely
- Pay the return shipping cost
- Ensure the product is protected during transit
Step 5 — Inspection
Aurorador inspects the returned item to confirm:
- Condition
- Defect validity
- Eligibility
Step 6 — Refund or Replacement
If approved:
- Refunds are issued to the original payment method
- Standard shipping cost is refunded
- Additional shipping upgrades are not refunded
- Return shipping cost is not refunded
- Replacements are arranged if applicable
- Reward points may be adjusted accordingly
4. Summary
Aurorador’s Returns & Refunds policy ensures:
- Full compliance with EU consumer law
- Fair and transparent protection for customers
- Clear rules for customized, digital, and general products
- Transparent handling of shipping and refund costs
- A structured, reliable return process
Aurorador is committed to supporting customers responsibly while preserving the value and integrity of customized creations.