Aurorador’s in‑store ordering system connects your offline shopping experience seamlessly with your online membership account. Whether you prefer to explore creations in person or receive guidance from a store consultant, every in‑store order is automatically synchronized to your online profile—so you can track, manage, and enjoy your purchases effortlessly.
1. Identify Yourself as a Member
When visiting an Aurorador physical store, you can place your order directly with a store consultant.
1.1 Log in to your Aurorador account
Before placing an order:
- Log in to your Aurorador account on your phone
- Show your membership screen to the consultant
Your membership allows you to enjoy:
- Saved addresses
- Saved payment preferences
- Membership tier discounts
- Points accumulation
- Automatic order synchronization
1.2 Not a member yet? Register instantly
If you are not yet a member, you can register on the spot by verifying your email. Your new membership applies immediately to your in‑store order.
2. Placing an In‑store Order
A consultant will guide you through the entire process.
2.1 Select your creation
You may browse:
- Physical samples
- Material swatches
- Display pieces
- Digital previews
- Recommended scenes or mediums
Your consultant can help you choose the most suitable form for your story.
2.2 Customize your creation
Depending on the medium, you may:
- Choose size, color, or material
- Provide names, dates, or messages
- Upload photos or files via your online account
- Select packaging or display options
Your consultant will enter all customization details into the system.
2.3 Choose how to receive your item
You may select:
- In‑store pickup – Collect your finished creation at the store
- Delivery to a saved address – Use an address stored in your membership
- Delivery to a new address – Provide a new shipping address during checkout
3. Payment and Order Confirmation
3.1 Payment options
You may pay:
- At the store counter
- Using a saved payment method
- Using a new card or payment method
3.2 Order confirmation
Once your order is placed:
- An In‑store Order Confirmation is generated
- The order syncs automatically to your online account
- You receive a confirmation email with all details
4. Order Synchronization
Every in‑store order is linked to your membership account.
In your online profile, you can:
- View the order in My Orders
- Track production and shipping status
- Review customization details
- Download receipts or invoices
- Earn reward points
- Reorder the same item
This ensures a unified online and offline experience.
5. Production, Packaging, and Delivery
In‑store orders follow the same production standards as online orders.
5.1 Production
Your creation enters the production workflow:
- Crafting
- Engraving
- Printing
- Digital rendering
- Quality inspection
5.2 Packaging
Your item is packaged according to your selected presentation style.
5.3 Delivery or pickup
Depending on your choice:
- You will receive a pickup notification
- Or a shipping confirmation with tracking details
6. Order Completion and Points
An order is marked Completed when:
- The item has been picked up
- Or successfully delivered
Points and membership benefits
- Points are added automatically
- Points contribute to your membership tier
- Higher tiers unlock greater discounts
- Top‑tier members (10,000+ points) enjoy up to 20% off future orders
In‑store purchases earn the same rewards as online purchases.
7. Managing In‑store Orders Online
In My Orders, you can:
- Track in‑store order status
- View production progress
- Check delivery or pickup details
- Reorder items
- View earned points
- Access receipts and order history
Your online account becomes the central hub for all your Aurorador creations.
8. Support for In‑store Orders
If you need assistance:
- Visit the Help Center
- Contact the store where you placed the order
- Reach Aurorador support through the Contact page
- Review order details in My Orders
Aurorador’s support team is here to help you at every step of your in‑store experience.