This FAQ provides quick answers to common questions about Aurorador’s creations, services, membership system, and policies. If you need additional assistance, please contact our support team at any time.
1. Orders
1.1 How do I place an order online?
Browse a scene or medium, customize your creation, add it to your cart, and complete checkout. Members enjoy faster checkout and order tracking.
1.2 Can I place an order in‑store?
Yes. Visit an Aurorador physical store and log in to your account. In‑store orders are automatically synchronized to your online account.
1.3 Can I modify my order after placing it?
Changes may be possible before production begins. Once production starts, customization changes are usually not allowed.
2. Customized Creations
2.1 What types of customized works does Aurorador offer?
Aurorador provides personalized physical creations such as jewelry, figurines, display pieces, engraved works, and printed items.
2.2 Can I return a customized product?
Customized creations are made specifically for you and cannot be resold. Non‑quality returns are not accepted. Quality‑related issues within the warranty period are eligible for support after inspection.
2.3 Will the final product look exactly like the preview?
We strive for accuracy, but minor variations in color, texture, or finish may occur due to materials and production processes.
3. Digital Creations
3.1 How are digital creations delivered?
Digital works are delivered instantly via email or your member account.
3.2 Can I return or refund digital content?
No. Once delivered or accessed, digital content is non‑refundable under EU digital content regulations.
4. Works Medium (General Products)
4.1 What are Works Medium products?
These are non‑custom items such as 3D printers, consumables, and accessories.
4.2 Can I return a Works Medium product?
Yes. Works Medium products may be returned within 14 days if unused, undamaged, and in resellable condition. Customers are responsible for return shipping costs.
5. Membership
5.1 How do I become a member?
Submit your email, complete human verification, confirm your email, and your membership account will be created automatically.
5.2 What are the benefits of membership?
Members enjoy:
- Saved addresses and payment methods
- Order tracking
- Reward points
- Tier‑based discounts up to 20%
- Faster support
5.3 How do I update my personal information?
Log in and visit the Personal Information page to update addresses, payment methods, or preferences.
6. Points & Tiers
6.1 How do I earn points?
Points are awarded after your order is completed.
6.2 What are membership tiers?
Your total accumulated points determine your tier. Higher tiers receive better discounts, up to 20% off for 10,000+ points.
6.3 Do points expire?
Points do not expire unless stated otherwise in future updates. Any changes will be announced in advance.
7. Shipping & Delivery
7.1 How do I track my order?
You will receive a tracking link via email. Members can also track orders in My Orders.
7.2 Do you offer express shipping?
Express options may be available depending on your region and product type.
7.3 What if my package arrives damaged?
Contact support immediately with photos. Please keep all packaging materials until the issue is resolved.
8. Returns & Refunds
8.1 What is your return policy for customized products?
Only quality‑related issues within the warranty period are eligible.
8.2 What is your return policy for digital products?
Digital creations are non‑refundable.
8.3 What is your return policy for Works Medium products?
Works Medium items may be returned within 14 days if unused and in resellable condition. Return shipping is paid by the customer.
8.4 Will I be refunded the original shipping cost?
Standard delivery fees are refunded when a return is made under legal withdrawal rights. Upgraded delivery fees are not refunded.
9. After‑Sales Support
9.1 What after‑sales services do you provide?
We offer:
- Warranty support
- Technical assistance
- File re‑delivery for digital works
- Order tracking
- Delivery issue resolution
9.2 How do I contact support?
Use the Contact page or the My Orders section.
10. Privacy & Account
10.1 How is my data protected?
Aurorador complies with GDPR and EU privacy laws. See our Privacy Policy for details.
10.2 How do I unsubscribe from emails?
Go to your Personal Information settings and toggle the subscription option.
10.3 How do I delete my account?
Submit a request through the Contact page. Account deletion follows GDPR requirements.
11. Intellectual Property
11.1 Who owns the designs on Aurorador?
Aurorador owns all proprietary designs, templates, and platform content. Customers retain ownership of their uploaded materials.
11.2 Can I use Aurorador designs commercially?
No. Aurorador content may not be reproduced or used commercially without permission.
12. Legal & Compliance
12.1 Do you comply with EU consumer laws?
Yes. Aurorador complies with:
- EU Consumer Rights Directive
- GDPR
- E‑Commerce Directive
- Digital Content regulations
12.2 Where can I find your legal documents?
See our:
- Terms of Use
- Privacy Policy
- Legal Notice
- Intellectual Property Policy
- Disclaimer